Refund & Return Policy

Last Updated: January 1, 2025

At Goodvios, we want you to have a positive shopping experience. If you are not satisfied with your purchase, please review the return and refund conditions below.

1. Return Eligibility

You may request a return within 30 days of receiving your order, subject to the conditions of this policy and applicable consumer protection laws.

To qualify for a return:

• The product must be unused and in its original condition.

• Original packaging, accessories, and included items should be returned where applicable.

• Proof of purchase or an order number must be provided.

• The product must not have been damaged through misuse after delivery.

Certain products may be subject to additional restrictions. Any applicable restrictions will be communicated where required by law.

2. How to Request a Return

To initiate a return, contact our customer support team:

Email: support@goodvios.com

Please include:

• Your order number.

• The name of the product.

• The reason for the return.

• Photos of the product if it is damaged, defective, or incorrect.

Our team will review your request and provide instructions, including the applicable return address.

Please do not send a product back before receiving return instructions.

3. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or different from the item you ordered, contact support@goodvios.com as soon as reasonably possible.

Include your order number, a description of the issue, and relevant photographs.

We will review the issue and provide an appropriate resolution, which may include a replacement, refund, or another remedy required by applicable law.

4. Return Shipping Costs

For returns due to a change of mind, the customer is generally responsible for return shipping costs where permitted by law.

If a return is necessary because we sent an incorrect item or the product arrived damaged or defective, we will provide instructions regarding return shipping costs.

Mandatory consumer rights remain unaffected.

5. Refund Processing

After receiving and inspecting a returned product, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method.

The time required for the refund to appear in your account depends on your payment provider and financial institution.

If you have not received an approved refund within a reasonable period, please contact support@goodvios.com.

6. Non-Returnable Items

Where permitted by applicable law, certain items may not be eligible for return, including:

• Personalized or custom-made products.

• Products clearly identified as final sale.

• Sealed products that are unsuitable for return for health or hygiene reasons once unsealed, where applicable.

• Products damaged through misuse after delivery.

These exclusions do not limit any mandatory rights you may have under applicable law.

7. Exchanges

If you would like to exchange an item, please contact support@goodvios.com.

Depending on product availability and the circumstances of your request, we may ask you to return the original product and place a new order.

8. Order Cancellation

If you wish to cancel an order, contact us as soon as possible at support@goodvios.com.

We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible. You may still qualify for a return under this policy or applicable law.

9. Contact Us

For questions about returns, refunds, or cancellations, contact:

Goodvios Customer Support
Email: support@goodvios.com
Website: goodvios.com