Privacy policy

Privacy Policy

Last Updated: January 1, 2025

Goodvios ("we," "us," or "our") respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit goodvios.com, make a purchase, or contact us.

1. Information We Collect

Depending on how you interact with our store, we may collect:

  • Name and contact information.

  • Email address and phone number, if provided.

  • Billing and shipping addresses.

  • Order history and transaction details.

  • Payment-related information processed by payment providers.

  • IP address, browser type, device information, and website usage data.

  • Information you provide when contacting customer support.

  • Marketing preferences and consent records, where applicable.

2. How We Use Your Information

We may use personal information to:

  • Process and fulfill orders.

  • Process payments and arrange deliveries.

  • Send order confirmations and shipping updates.

  • Provide customer support.

  • Respond to questions, complaints, and refund requests.

  • Improve our website, products, and shopping experience.

  • Detect and prevent fraud, security incidents, and unauthorized transactions.

  • Maintain business records and comply with legal obligations.

  • Send marketing communications where permitted by law and, where required, with your consent.

3. Payment Information

Payments may be processed by Shopify and third-party payment providers.

We generally do not directly store complete payment card details. Payment providers handle payment information under their own security procedures and privacy policies.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Keep essential website features functioning.

  • Remember preferences and shopping cart contents.

  • Understand website traffic and performance.

  • Improve customer experience.

  • Support analytics and advertising where applicable and legally permitted.

You may be able to manage cookies through your browser settings and any privacy controls provided on our website.

Disabling certain cookies may affect some website features.

5. How We Share Information

We may disclose personal information to service providers when necessary to operate our store, including:

  • Shopify and website hosting providers.

  • Payment processors.

  • Shipping carriers and fulfillment providers.

  • Customer service providers.

  • Analytics and marketing service providers, where applicable.

  • Professional advisers and authorities when required by law.

We share only the information reasonably necessary for the relevant purpose, subject to applicable law.

If third-party services process information outside your country, your information may be subject to the laws of those jurisdictions. We will take steps required by applicable law for such transfers.

6. Shopify

Our online store is hosted by Shopify.

Shopify provides ecommerce services that enable us to offer products and process customer orders. Information submitted through our store may be processed by Shopify and relevant service providers to support store operations and other disclosed purposes.

For more information, please review Shopify's privacy information on its official website.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide services, maintain business records, resolve disputes, prevent fraud, and meet legal obligations.

Retention periods depend on the type of information and the purpose for which it was collected.

8. Data Security

We use reasonable administrative and technical measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate information.

  • Request deletion of certain information.

  • Request a copy of certain information.

  • Object to or restrict certain processing.

  • Withdraw consent where processing is based on consent.

  • Opt out of certain marketing or data-sharing activities where applicable.

To submit a privacy request, contact support@goodvios.com.

We may need to verify your identity before processing certain requests.

10. Marketing Communications

You may unsubscribe from promotional emails using the unsubscribe link provided in the email, where available.

Even if you opt out of marketing communications, we may still send transactional messages relating to orders, payments, shipping, security, or customer service.

11. Children's Privacy

Our website is not intended for children who are not legally permitted to provide consent for online services in their jurisdiction.

We do not knowingly collect children's personal information in violation of applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business, technology, or legal obligations.

The revised version will be published on this page with an updated date.

13. Contact Us

For privacy-related questions or requests, contact:

Goodvios
Email: support@goodvios.com
Website: goodvios.com